Telecommunications transactions represent enormous opportunities for companies. Negotiating, or re-negotiating, these arrangements allows companies to achieve cost savings and increased services.

To realize the benefits of this type of transaction, it is important to understand how negotiations for telecommunications agreements differ from transactions in other areas of outsourcing or technology generally.

The main shift in this area has been the advancements in telecommunications technologies, particularly relating to unified communications and VoIP. These more recent technologies present unique opportunities, but also challenges to clients. For example, a network outage of these services can mean that communications can be impeded or disrupted. We help clients navigate this unique type of transaction by first encouraging them to review their current telecommunications arrangements and expenditures to identify savings opportunities, such as through:
  • Review of invoices;
  • Technology refresh (hardware and software upgrades);
  • Modification of network architecture;
  • Consolidation of services;
  • Review of usage and spending patterns; and
  • Professional audit and review assistance.
We assist clients obtain agreements involving numerous technologies including:
  • VoIP / IP telephony;
  • Messaging;
  • Unified communications (integrating voice, data, messaging, etc.);
  • Mobile telephony (cellular communications);
  • Video conferencing / telepresence;
  • Web conferencing;
  • Instant messaging;
  • "Find Me" / "Follow Me" call routing;
  • Directory services;
  • Paging;
  • Call centers;
  • Operator services;
  • Voice networks; and
  • Data networks.
We team with small and mid-sized telecom consulting firms, with whom we have long-standing relationships. This teaming allows us to help clients negotiate or re-negotiate telecom arrangements quickly and efficiently.

As specialists in this field, we can frequently obtain substantial cost savings while also strengthening the relationship with the telecom provider as a necessary long-term partnership.
If you are interested in learning more about our telecommunications practice, please contact Devin Cuyler or Alyson Tufts.

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