Advancements in telecommunications technologies, particularly relating to the Internet (e.g., unified communications and VoIP) present unique opportunities (such as the potential for substantive cost savings), but also challenges to clients. In order to realize the benefits of this type of transaction, it is important to understand how negotiations for telecommunications agreements differ from transactions in other areas of sourcing or technology generally.

We help clients navigate this unique type of transaction by first encouraging them to review their current telecommunications arrangements and expenditures to identify savings opportunities, such as through:
  • Review of invoices;
  • Technology refresh (hardware and software upgrades);
  • Modification of network architecture;
  • Consolidation of services;
  • Review of usage and spending patterns; and
  • Professional audit and review assistance.

We assist clients obtain agreements involving technologies including:
  • VoIP / IP telephony;
  • Messaging;
  • Unified communications (integrating voice, data, messaging, etc.);
  • Mobile telephony (cellular communications);
  • Video conferencing / telepresence;
  • Web conferencing;
  • Instant messaging;
  • "Find Me" / "Follow Me" call routing;
  • Directory services;
  • Paging;
  • Call centers;
  • Operator services;
  • Voice networks; and
  • Data networks.

Through teaming with outside telecom consulting firms with which we have long-standing relationships, we help clients negotiate or re-negotiate telecom arrangements to obtain cost savings. As specialists in this field, we can frequently obtain substantial cost savings while also strengthening the relationship with the telecom provider as a necessary long-term partnership.

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