Outsourcing is often essential. Our clients rely on strategic outsourcing to focus on their core competencies, gain flexibility, make improvements, and spur growth.

We have over 20 years' experience with complex outsourcing deals and have helped clients in and an almost endless combination of services

With outsourcing, we know both the current legal parameters to get deals closed efficiently and the key business terms needed for a successful long-term relationships. We focus on:
  • Scope and quality of services;
  • Flexibility for the client, as business environments and regulations are dynamic;
  • Management of the service provider through a governance model; and
  • Driving practical cost savings.
We have helped clients in a variety of sourcing arrangements, including:

Information Technology Outsourcing:

  • Data Center
  • Network
  • Servers
  • Database
  • Application
  • Application Development and Maintenance
  • Web
  • Device Support
  • Security
  • Business Intelligence
  • Service Desk
  • Managed Print Services

Business Process Outsourcing

  • Call Center
  • Finance and Accounting
  • Human Resources
  • Claims Processing
  • Payroll
  • Benefits Administration
  • Manufacturing
  • Logistics
  • Supply Chain / Procurement
  • Financial Services
  • Real Estate
In doing all these deals, we have gotten to know the main service providers really well, including:
  • Accenture;
  • Capgemini;
  • Contentrix;
  • Conduent (formerly Xerox/ACS);
  • Dell EMC;
  • Deloitte;
  • DXC;
  • HCL.
  • IBM;
  • Infosys;
  • TCS
  • Wipro; and
  • Xerox.
Our processes are designed to align expectations quickly and reduce the transaction timeline. We do this by helping our clients at all stages of the outsourcing life cycle.
  • At the initial stages, we help determine what functions to source identify interdependencies, and how to allocate sourced functions among multiple service providers (if desired);
  • At the procurement stage, to help develop RFP and related documents that map the client's business needs, performance indicators, and other goals into agreement ready form.
  • At the negotiation stage, to lead interest-based negotiations and help align expectations; and
  • Thereafter, to provide ongoing advice and renegotiation assistance (as needed) to clients already in sourcing arrangements.
Our practice helps clients successfully navigate these waters to allow them to achieve service delivery improvements, increased flexibility, and cost efficiencies.

Disclaimer: This website is designed for general information only. The information presented on this website is not, nor is it intended to be, legal advice, and is not a substitute for obtaining legal advice from an attorney licensed to practice in your jurisdiction. Prior results do not guarantee a similar outcome. Your use of the website is subject to the Terms of Use and the Privacy Policy.